Job Information
Aaron's Inc Assistant General Manager in Universal City, Texas
Summary
The Assistant Store Manager is responsible for managing and directing store activities related to the Accounts Department to ensure the store is achieving company standards for non-Renewal closing percentages and supports the General Manager in the daily operations of the store. The AGM will assist in directing the financial success of the store and managing the store, operations, and staff. The successful AGM will be able to enhance Aaron’s customers’ experience, meet collection and profitability goals, and manage staff effectively.
Duties and Responsibilities
Maximizes profitability and ensures store meets goals by recruiting, selecting, hiring, training, motivating, coaching, mentoring, providing feedback to, and when necessary, disciplinary and/or terminating staff within the Accounts department
Manages Accounts operations to ensure high level of customer satisfaction by focusing on the team delivering an exceptional customer experience.
Sets daily, weekly, and monthly goals for the sales team and updates the sales and renewals goal boards daily. Partners with the Store Manager to motivate and inspire team members to achieve store productivity goals through training, coaching, mentoring and feedback. Facilitates daily renewal huddles and gain commitments on daily renewal goals.
Partners with Store Manager on inventory management activities for the store. Facilitates and reconciles store inventory as directed by the Store Manager and assists with weekly product ordering and planning for future promotions and events. Responsible for inventory movement at the back door.
Ensures execution of the RCO “Flow” including telephone and showroom sales and of Aaron’s Customer Service programs
Assists in maintaining outstanding store condition and visual merchandising standards
Handles service issues for customers and resolves customer opportunities promptly
Responsible for authorizing customer returns with the mission of saving customers
Education and Experience
High School diploma or equivalent
3 years of completed college course work or 3 years of collections experience with retail experience preferred
Required Skills and Competencies
Proven track record of successful selling skills and performance
Demonstrated selling skills
Good communication and interpersonal skills
Knowledge of merchandising and marketing
High energy level and self-motivated
Organized and demonstrates superior attention to detail
Excellent phone etiquette
Proficient computer skills
Upholds the Aaron’s brand and protect company assets
Physical Requirements
Position requires bending, stooping, and standing for extended periods of time
Position requires lifting, loading, and moving up to 50 pounds of merchandise alone or up to 300 pounds with assistance