Job Information
Insight Global Tier 3 POS Analyst in Tempe, Arizona
Job Description
A client in Tempe, AZ is looking for two Level 3 POS Analyst to join their team. This individual reviews, analyzes, and evaluates information technology systems operations. Determines user needs and requirements and recommends ways to improve systems. Serves as primary point of contact between users and engineering/development staff. Identifies, documents, reports and tracks system issues. Supports the process of translating business needs into formal technical requirement deliverables. Additional responsibilities show below:
Participate as a dedicated support resource for projects of varying complexity.
Provide expert level technical support for retail systems and business partners.
Provide expert level incident resolution for escalated issues.
Delivers assignments and project deliverables within specified time frames, adhering to established standards and guidelines individually and as a member of a team
Engages with internal customers, vendors, peers and management teams to understand issues, and to provide updates and status.
Works with others to facilitate completion of assignments\projects on time
Assists with creating or enhancing documentation
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
* 5+ years of experience working with Retail Systems
* 3+ years of experience in a Tier 3 level technical support role
* Experience working in a Point-of-Sale environment, preferably with NCR and Radiant POS (Verifone POS solutions is also acceptable)
* Experience working in a retail environment
o Troubleshooting payment processing issues, price signs, etc.
* Experience supporting large scale project deployments
* Must be able to interact with Management and team in a remote work environment
* Ability to read and listen, and communicate effectively to various audiences, orally and written
* Ability to process information, including gathering, interpreting, assessing, organizing, and verifying data and material problems with computer hardware and software * Experience with PDI or Relex (Back Office)
* Experience working inn virtualized environments
* Experience in the fuel and petroleum world null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.