Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
Home View All Jobs (2,214,532)

Job Information

BIOMERIEUX, INC. Sr Manager, Global Customer Service in SALT LAKE CITY, Utah

Sr Manager, Global Customer Service

Location: Salt Lake City, UT, United States Position Type: Unfixed Term Job Function: Customer Service

Share:     share to e-mail

Apply Now >

A family-owned company, bioMerieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 44 countries and serve 160 countries with the support of a large distribution network. This includes our SLC site, formerly known as BioFire Diagnostics.

Description Position Summary

Lead the Global Customer Service Organization (L2) team members and manage daily operations to provide technical support to subsidiaries and distributors. Coordinate efforts with the departmental leadership to provide world-class customer support, drive, and design process changes, implement process improvements and remove barriers to productivity. Assumes a leadership role in overseeing the support of the systems, software, and connectivity segments of the BIOFIRE range. Directly contribute to bioMerieux business development by leading operational initiatives related to customer satisfaction, sales increase, cost containment.

Primary Duties

1.Ensure second level support is available through adequate staffing and scheduling of the support staff. 2.Monitor complaint escalations, agent productivity/service levels, and data through quality monitoring evaluations. 3.Provide expert technical knowledge and collaborate with internal support teams to resolve difficult/complex situations related to systems, software and connectivity. 4.Manage daily Global Customer Service Center operations - including people resources, tools, processes. 5.Manage a team of Application Specialists, including Connected Systems Specialists. 6.Provide performance feedback to direct reports through one-on-one sessions. 7.Manage professional development and coach direct reports in alignment with department leadership. 8.Ensure the training of team members meets department standards and work with senior team members to assess the quality of the training programs and tools. 9.Monitor key performance indicators (KPIs) utilization and productivity and escalate concerns to department leadership for action. 10.Manage the training of subsidiaries and distributors with additional education and technical assistance as needed or as product enhancements are launched that require additional training or implementation. 11.Initiate, lead, and monitor interdepartmental projects related to systems, software and connectivity as needed. 12.Promote customer voice in the company projects. 13.Provide extensive knowledge, techniques, and practices to conduct successful negotiations in cross departmental initiatives. Frequently influence others on conflicting objectives. 14.Collaborate with internal teams to develop and maintain reports, dashboards and processes for the technical support staff and upper management to drive continual improvements. 15.Identify needed improvements in current technical support processes and update needed changes to SOPs. 16.Work with department leadership to control operating expenses within established budgets.

Training and Education

Bachelor's degree in biological sciences, engineering, or computer science/IS/IT required. Master's degree preferred.

Experience

*Minimum of six years of relevant industry (Networking or LIS/LIMS (IS/IT), Service Engineering, and/or Laboratory experience in Microbiology/Molecular Biology for a clinical hospital lab, or a LIS middleware provider) experience. *Minimum of five years of customer facing experience. *Minimum of one year of Technical Support Center experience. *Laboratory experience... For full info follow application link.

DirectEmployers