Job Information
Children's Minnesota Unit Operations Coordinator in Minneapolis, Minnesota
About Children's Minnesota Children's Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children's Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts in our region, Children's Minnesota is regularly ranked by U.S. News & World Report as a top children's hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org . Children's Minnesota is proud to be recognized by Modern Healthcare as one of 2023's Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry. Department Overview The main operating room at Children's Minnesota Minneapolis Hospital includes nine surgical suites and one procedure room. Children's surgery centers are the first and only in Minnesota to be verified as a Level I Children's Surgery Center by the American College of Surgeons (ACS) Children's Surgery Verification Quality Improvement Program. Achieving Level I verification is the highest level of distinction for health systems that perform complex surgical procedures in newborns, children and teens. Children's Minneapolis is a Level 1 designated Pediatric Trauma center At our Minneapolis surgery center, we provide surgical care for children ranging from fetuses and infants to young adults. Surgeries include everything from routine procedures, such as appendectomies, ear tubes and tonsillectomies, to innovative, state-of-the-art procedures, such as neuro, craniofacial, cochlear implantation and fetal surgeries. In a typical year, we perform more than 10,000 surgical procedures. Children's Minneapolis is a Level 1 designated Pediatric Trauma center. Our nurses, surgical technologists and providers all handle a variety of cases, providing opportunities to grow and make a difference for children and their families every day. We value teamwork, open communication, safety and respect. We embrace an environment that encourages learning and professional growth and are committed to providing excellent care to our patients and families. Position Summary The Unit Operations Coordinator is a pivotal front line individual who provides exemplary customer service to families, staff, providers and visitors, both in-person and by phone. Answer questions, warmly, promptly, and correctly, and problem solve as needed. Provides first response to phone calls that come into the units, arranges for deliveries to patients rooms, directs visitors to their destinations, and maintains a safe, welcoming environment at all times, modeling service excellence to the organization. This individual is the key liaison to other departments and provides other disciplines with the tools for their jobs. The Unit Operations Coordinator supports patient care on the unit(s) and provides overall administrative support for the unit. This individual is also the unit(s) technology resource. Education/Work Experience: *Post-secondary education or equivalent experience required (college degree preferred) Skills and Abilities: *Outstanding professional and positive customer service skills essential *Positive attitude *Exceptional problem solving skills *Strong computer skills such as Microsoft word, excel or hospital technology systems *Ability to coach others with hospital technology systems *Competent with basic medical terminology *Demonstrates excellent interpersonal, written and verbal communication skills with a clear understanding of English language (reading, writing and speaking) *Self-directed, organized, and roblem solver. *Ability to multitask, direct and support information processes on patient care units, work independently and within a team Physical Demands Please click here to view the Physical Demands The posted pay range represents rates for a grouping of multiple jobs within a salary grade. We carefully consider a wide range of factors including but not limited to market indicators for the specific role, the skills, education, training, credentials and experience of the candidate, and organizational needs. Base pay is just one piece of the total rewards program offered by Children's Minnesota. All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification. Children's Minnesota requires proof of COVID-19 vaccine, and as recommended by the Centers for Disease Control and Prevention (CDC), immunity to vaccine preventable infectious diseases, prior to employment. Children's Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.