Job Information
BlueCross BlueShield of Tennessee Mountain Pacific Customer Service Trainee in Chattanooga, Tennessee
This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2210220
Job Description Summary\
Supports customer service activities and initiatives for a number of products or clients.\
Job Responsibilities
- Receiving, investigating and resolving all customer inquiries timely and accurately.
- Handling customer service inquiries and problems via the telephone.
- Ensuring all customer communication is clearly documented.
- Interact through various channels such as Chat, Phone, E-mail and TEAMS.
- Educating caller to ensure resolution is achieved on first contact.
- Must be able to pass required testing
- Participation and attendance are mandatory.
- This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules
- Work overtime as required
Job Qualifications
Education
- High School Diploma or equivalent
Experience
- 1 year Experience in a customer service support role is required
SkillsCertifications
- Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint)
- Proficient oral and written communication skills
- Proficient interpersonal and organizational skills
- Exceptional time management skills
- Ability to work independently under general supervision and collaboratively as part of a team in a fast paced environment
- Independent, Sound decision-making and problem-solving skills
- If current employee with the company, must meet minimum performance expectations
- Ability to talk and type simultaneously in a clear and concise manner while interacting with customers