Job Information
WTW Business Support Senior Specialist - HR Service Center in Taguig, Philippines
The Role
• Perform day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics
• Administer ServiceCentral resolutions based on assigned access and other HR systems-related support
• Assists with maintaining accurate employee records including associate personal files
• Participate in ad hoc projects pertains to Human Resources and/or office-wide issues
• Follow the defined processes in GHRS. Cooperate on focused process efficiency, monitoring of workload and the implementation of the improvement projects
• Identify the potential for better team efficiencies and agree with the leader on their implementation
• Fully responsible for keeping employee data accuracy and privacy
• Facilitate monitoring of team’s tasks and accurate entry of completion in trackers
• Sharpen expertise and deep knowledge of the HR issues to gain credibility in different areas
• Enrich the processes and the value added services for the internal customer
• Facilitate professional excellence through quality delivery of GHRS tasks, expertise in the process mapping and the process designing.
The Requirements:
Bachelor's Degree
HR Shared Services experience preferred.
Strong written and verbal communication skills.
Ability to plan and prioritize workload.
Ability to use own initiative but work under instruction as required.
Ability to work as part of a team and alone with a ‘can do’ attitude.
Maintain good working relationships with colleagues across HR.
Ability to provide a high standards of customer care.
Methodical and organized
Quick Learner and self-motivated.
Flexible and adaptable to changes.
Working knowledge of Excel and Word will be preferred.
Willing to be assigned on rotating shift and in North America hours.
WTW is an Equal Opportunity Employer